New Gavana Market respects the privacy of its users and is committed to protecting personal information collected through the marketplace.
This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the measures we take to protect it.
1. INFORMATION WE COLLECT
Depending on how you use New Gavana Market, we may collect:
Customer Information
- Name;
- Telephone number;
- Email address where provided;
- Delivery address;
- Region, city and town;
- Account information;
- Transaction-related information;
- Customer support communications.
Store Owner Information
Store Owners may be required to provide:
- Full legal name;
- Telephone number;
- Ghana Card information;
- Ghana Card photograph or verification information;
- Recent passport photograph;
- Residential address;
- Business information;
- Region, city and town;
- Store information;
- Other information reasonably required for identity or security verification.
2. WHY WE COLLECT GHANA CARD INFORMATION
Ghana Card information may be collected from Store Owners for purposes including:
- Identity verification;
- Store-owner authentication;
- Fraud prevention;
- Account security;
- Investigation of suspected fraudulent activity;
- Marketplace safety;
- Compliance with applicable legal requirements.
The purpose of collecting this information is to increase accountability and trust within the marketplace.
Submission of identification information does not mean that New Gavana Market guarantees that a Store Owner or transaction will never be fraudulent.
3. PASSPORT PHOTOGRAPH
Store Owners may be required to provide a recent passport photograph as an additional identity-verification measure.
The photograph may be associated with the Store Owner's verification record and may be used for legitimate security, verification, fraud-prevention, and compliance purposes.
4. HOW INFORMATION IS USED
Personal information may be used to:
- Create and manage accounts;
- Verify Store Owners;
- Operate marketplace stores;
- Facilitate communication between Customers and Store Owners;
- Improve platform security;
- Investigate complaints;
- Detect and prevent fraud;
- Provide customer support;
- Maintain marketplace records;
- Comply with applicable laws and lawful requests.
5. INFORMATION SECURITY
New Gavana Market will implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.
Access to identity-verification information should be restricted to authorised personnel or service providers who have a legitimate business or legal reason to access it.
6. DISCLOSURE OF INFORMATION
New Gavana Market will not sell users' personal information simply because it has been collected for marketplace operations.
Personal information may be disclosed where reasonably necessary for:
- Providing marketplace services;
- Identity verification;
- Fraud investigations;
- Security purposes;
- Legal compliance;
- Responding to lawful requests from competent authorities;
- Protecting the rights, safety, and property of New Gavana Market or its users.
7. FRAUD INVESTIGATIONS
Where fraud or other unlawful conduct is reasonably suspected, New Gavana Market may review relevant account information, transaction information, communications, verification records, and other available evidence.
Where appropriate or legally required, information may be provided to law-enforcement, regulatory, judicial, or other competent authorities.
8. DATA RETENTION
Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected, including account management, security, fraud prevention, dispute resolution, record keeping, and legal or regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it is retained.
9. WHATSAPP COMMUNICATIONS
When a Customer contacts a Store Owner through WhatsApp, the communication may take place through WhatsApp's systems.
New Gavana Market does not control the privacy practices or security of WhatsApp and users should review WhatsApp's applicable terms and privacy policies.
10. USER RESPONSIBILITY
Users should protect their account credentials and should not share passwords, verification codes, or other security information with unauthorised persons.
Users should also avoid sending sensitive personal information through public marketplace listings or unnecessary messages.
11. DATA PROTECTION RIGHTS
Users may have rights regarding their personal information under applicable Ghanaian data-protection law.
Requests concerning personal information may be submitted through New Gavana Market's official support or privacy contact channel.
New Gavana Market may need to verify the identity of the person making a request before responding.
12. CHILDREN
New Gavana Market is intended for users who are legally able to enter into applicable transactions.
Where the platform becomes aware that personal information has been collected from a person who is not legally permitted to use the service, appropriate steps may be taken in accordance with applicable law.
13. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically.
When material changes are made, the updated version will be published on the platform together with a revised date.
14. CONTACT
Questions concerning this Privacy Policy, personal information, identity verification, or privacy requests should be directed to New Gavana Market through its official privacy or support contact channel.
New Gavana Market — Protecting trust, privacy and accountability in online commerce.